Everything you need to know about WaitAway.

No. WaitAway does not replace your existing reservation system. It only manages waiting for guests without reservations and smooths the welcome on the day.

Yes. WaitAway is especially useful for venues with many walk-ins.

Yes, the WaitAway experience relies on the app to guarantee a reliable notification when the table is ready. The journey stays guided and quick: the guest taps their phone, installs the app if needed, joins the queue and receives the call at the right time. If a guest does not have a compatible phone, has no internet connection or simply does not want to install the app, your team can add them manually. But the guest will need to remain in the waiting area so your staff can come and get them when WaitAway indicates that it is their turn to be seated.

No. You can use WaitAway only on the days you need it.

A day is billed only when WaitAway is actually used to manage guests.

Setup is quick and can be prepared in a few minutes depending on your configuration.

No. The interface is designed to stay concise and operational during service.

Yes. WaitAway can manage several areas such as terrace, indoor dining or rooftop depending on your plan.

Yes, when they need to come back or confirm their presence, depending on the waiting scenario.

WaitAway tags or plates configured for your restaurant, plus the web or mobile interfaces staff need.

Screens need access to the backend to synchronize queue status and notifications.

WaitAway limits required data and protects the information used to manage waiting.

The system includes pause, reminder and no-show states so service is not blocked.

Yes. You stay in control of usage periods.

Contact us through the form and we will guide you toward the best configuration.